Understand your rights and obligations – Read Amber Ash’s Terms & Conditions.
✔ Welcome to Amber AshTerms & Conditions
Welcome to AmberAsh. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. These terms govern your use of our website, products, and services, ensuring a fair and transparent shopping experience.
✔ Legal Agreement: By purchasing from AmberAsh, you enter into a legally binding contract governed by these terms. ✔ E-commerce Compliance: We follow international online retail laws, including PIPEDA (Canada), GDPR (EU), and CCPA (California), ensuring transparency and data protection. ✔ Age Restrictions: You must meet the legal smoking age in your country or province to purchase our smoking accessories.
📌 Please read these Terms & Conditions carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our website.
✔ General Terms & Conditions
By using the AmberAsh website, you agree to comply with the following Terms & Conditions. These terms apply to all visitors, customers, and users of our site. AmberAsh is a trading name of OB Management Group, a company registered in Quebec, Canada. All purchases made through AmberAsh are processed under the legal entity OB Management Group.
✔ Website Ownership & Usage:OB Management Group owns and operates this website under the AmberAsh brand. All content, images, and branding are the intellectual property of AmberAsh and may not be used without permission. ✔ Modification of Terms: We reserve the right to update or modify these Terms & Conditions at any time. Continued use of our website after updates constitutes acceptance of the new terms. ✔ Age Restriction: You must be of legal smoking age in your country or province to purchase products from AmberAsh. ✔ Account Registration (If Applicable): If you create an account on our site, you are responsible for maintaining its security and confidentiality. ✔ Prohibited Activities: Users must not engage in fraudulent activities, attempt to hack our website, or misuse our content in any way.
📌 For further details about website policies, please refer to ourPrivacy Policy.
✔ Orders, Payments & Shipping
When making a purchase through AmberAsh, you agree to the following terms related to orders, payments, and shipping:
✔ Order Confirmation & Processing: Once an order is placed, you will receive a confirmation email. Orders are processed within 1-2 business days. ✔ Payment Methods: We accept Visa, Mastercard, and Apple Pay. All transactions are securely processed through our payment partners. ✔ Shipping Policy: We offer shipping across Canada only. Estimated delivery time is 3-7 business days, depending on your location. ✔ Tracking Information: Once your order has been shipped, you will receive a tracking number via email. ✔ Lost or Delayed Shipments: AmberAsh is not responsible for delays caused by the carrier but will assist in tracking lost packages.
At AmberAsh, we strive to ensure customer satisfaction. However, if you need to return or cancel an order, the following conditions apply:
✔ Returns Eligibility: Products can be returned within 30 days of purchase, provided they are unused and in their original packaging. ✔ Refund Processing: Once we receive and inspect the returned product, refunds will be processed within 5-7 business days. ✔ Non-Returnable Items: Custom-engraved products, gift cards, and used accessories are non-refundable. ✔ Order Cancellations: Orders can only be canceled before they are shipped. Once an order is dispatched, it must be processed as a return.
AmberAsh strictly prohibits return fraud, including returning counterfeit products or items not purchased from our website.
✔ All returned items are inspected upon receipt. If a product does not match our records, the return will be rejected. ✔ Customers attempting return fraud may be banned from making future purchases. ✔ Serial numbers and authentication details are recorded for high-value products.
📌 Returns found to be fraudulent will be reported to legal authorities.
✔ Chargeback & Payment Dispute Policy
By making a purchase on AmberAsh, you agree to contact us first before initiating a chargeback or payment dispute.
✔ All chargebacks will be investigated. If a chargeback is deemed fraudulent, we reserve the right to ban the customer from future purchases. ✔ Customers must provide supporting evidence for any disputes. ✔ Repeated chargebacks may result in legal action.
📌 If you have an issue with an order, please contact us at info@amberash.ca before filing a dispute.
✔ Warranty Misuse & Abuse Policy
AmberAsh provides manufacturer warranties where applicable. However, warranty claims are subject to the following conditions:
✔ Warranty covers only manufacturer defects. Damage due to misuse, negligence, or unauthorized modifications is not covered. ✔ Proof of purchase is required for all warranty claims. ✔ Customers attempting warranty fraud (e.g., replacing an old product with a new one) may be restricted from future purchases.
📌 Warranty requests must be submitted through our official support channels.
✔ No Resale & Commercial Use Policy
All products sold on AmberAsh are for personal use only. Unauthorized resale or redistribution is prohibited.
✔ Bulk purchases for resale require prior written approval. ✔ Customers found engaging in unauthorized resale may have their orders canceled. ✔ We reserve the right to refuse sales to individuals or businesses suspected of unauthorized distribution.
AmberAsh provides high-quality smoking accessories, but we do not manufacture the products sold on this website. By purchasing from AmberAsh, you agree that:
✔ No Warranty Beyond Manufacturer Terms: All warranties are provided by the respective manufacturers. AmberAsh does not offer additional guarantees beyond those stated by the manufacturer. ✔ Product Use at Your Own Risk: AmberAsh is not responsible for any injuries, damages, or legal consequencesresulting from the misuse of any products sold on our website. ✔ No Liability for Third-Party Delays or Issues: We are not liable for shipping delays, third-party service failures, or product defects caused by the manufacturer. ✔ No Medical or Health Claims: Our products are intended for personal enjoyment only and should not be considered medical devices or harm-reduction tools.
📌 By using this website, you acknowledge and accept these terms. If you do not agree, please do not purchase products from AmberAsh.
✔ Prohibited Activities & Website Usage
Users of the AmberAsh website agree to use our services legally and ethically. The following activities are strictly prohibited:
✔ Fraudulent Transactions – Fake orders, chargebacks, and identity theft are strictly prohibited. ✔ Unauthorized Access & Hacking – Users must not attempt to gain unauthorized access to our website or servers. ✔ Misuse of Intellectual Property – Copying, distributing, or modifying our website content without permission is forbidden. ✔ Automated Bots & Spamming – The use of automated scripts, bots, or spam tools is not allowed. ✔ False Information & Fake Accounts – Providing incorrect personal details during checkout or customer registration is not permitted. ✔ Bypassing Age Restrictions – Users must not attempt to purchase smoking accessories if they do not meet the legal smoking age in their country or province.
📌 Violating these terms may result in order cancellation, account suspension, and reporting to legal authorities.
✔ Dispute Resolution & Governing Law
All disputes or claims related to AmberAsh’s products, website, or policies shall be resolved in accordance with the laws of Quebec, Canada.
✔ Alternative Dispute Resolution: We encourage resolving disputes through direct communication before legal action. If necessary, disputes may be handled through arbitration or mediation. ✔ Jurisdiction: By using this website, you agree that any legal claims will be handled within the legal jurisdiction of Quebec, Canada. ✔ Limitation of Claims: Any claim against AmberAsh must be filed within one year from the date of the incident. ✔ Force Majeure:AmberAsh is not liable for delays or failures caused by external factors beyond our control, such as natural disasters, supply chain disruptions, or government regulations.
📌 If you have a dispute or legal concern, please contact us at info@amberash.ca before escalating the issue.
✔ How to Contact Us
If you have any questions regarding these Terms & Conditions, legal matters, or your rights as a customer, you can contact us using the details below:
📍 Legal Business Name: OB Management Group 📍 Trading Name: AmberAsh 📍 Registered Address: Saint-Lamber, Quebec, Canada 📍 Email:info@amberash.ca
📌 For general inquiries, product support, or shipping questions, please visit our Contact Page.
AmberAsh Terms & Conditions – Legal Policies & Customer Rights
At AmberAsh, we value transparency and customer trust. Our AmberAsh Terms & Conditions outline the rules and policies that govern your use of our website, purchases, and customer interactions. By accessing this site or making a purchase, you agree to comply with these terms. We ensure everything is clear in our Terms & Conditions.
Your Agreement with AmberAsh – Terms & Conditions for Website Usage
Our AmberAsh Terms & Conditions ensure a fair and secure shopping experience. By using our website, you acknowledge the following:
✔ Website Ownership & Usage – AmberAsh, operated by OB Management Group, owns all content, branding, and intellectual property. When agreeing to our AmberAsh Terms & Conditions, you accept our ownership rights. ✔ Policy Updates & Modifications – We reserve the right to update these terms at any time. Continued site usage implies acceptance of updates. ✔ Legal Smoking Age Requirement – Customers must meet the legal smoking age in their jurisdiction to purchase smoking accessories. ✔ Account Registration & Security – Users creating accounts are responsible for maintaining their security and confidentiality. By using AmberAsh, you agree to our Terms & Conditions.
When making a purchase on our website, you agree to the following conditions as outlined in the AmberAsh Terms & Conditions:
✔ Order Processing & Confirmation – Orders are processed within 1-2 business days after confirmation. By agreeing to our AmberAsh Terms & Conditions, you understand our order processing times. ✔ Accepted Payment Methods – We support Visa, Mastercard, PayPal, and Apple Pay for secure transactions. ✔ Return & Refund Policy – Returns are accepted within 30 days, provided the item is unused and in original packaging. ✔ Order Cancellations – Orders can only be canceled before shipment. After dispatch, they must follow the return policy. ✔ Shipping Limitations – We currently ship within Canada only, with an estimated delivery time of 3-7 business days. AmberAsh orders comply with all Terms & Conditions.
Liability & Dispute Resolution Under AmberAsh Terms & Conditions
By using this website, you acknowledge the following limitations:
✔ Product Use at Your Own Risk – AmberAsh is not responsible for injuries, damages, or legal consequences arising from product misuse. Accepting our AmberAsh Terms & Conditions means using products at your own risk. ✔ Manufacturer Warranty Coverage – Product warranties are handled by manufacturers, and AmberAsh does not provide additional guarantees. ✔ Legal Jurisdiction & Dispute Resolution – All disputes will be governed by the laws of Quebec, Canada, and customers must attempt mediation before legal action. ✔ Chargeback & Payment Disputes – Customers must contact AmberAsh before initiating a chargeback. Fraudulent chargebacks may lead to account suspension. In legal matters, always refer to the AmberAsh Terms & Conditions for accurate resolution.
