We value your privacy. Learn how we collect, use, and protect your personal information at Amber Ash.
Introduction
At AmberAsh, we are committed to protecting your privacy and ensuring transparency in how we handle your personal data. As a strictly online store, we operate under international e-commerce regulations and comply with PIPEDA (Canada), GDPR (EU), and CCPA (California) data protection laws.
Online Store Compliance
✔ Amber Ash is an online-only retailer, meaning we do not have physical stores or showrooms. All purchases must be made through our official website. ✔ We adhere to age restrictions on smoking accessories. By using our website, you confirm that you meet the legal smoking age in your country or province. ✔ Your data is protected – We use encrypted transactions, secure payment gateways, and comply with data protection laws to ensure privacy.
📌 This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.If you have any questions, please contact us at info@amberash.ca.
✔ What Information We Collect
At AmberAsh, we are committed to protecting your privacy. We collect certain types of personal information to process your orders, improve our services, and comply with legal obligations. The types of data we collect include:
✔ Personal Information: When you place an order or contact us, we collect details such as your name, email address, billing and shipping address, and phone number. ✔ Payment Information: For purchases, our secure payment partners process your credit/debit card details. We do not store or have access to your full payment information. ✔ Order History: We store your order details for customer support, returns, and warranty claims. ✔ Cookies and Tracking Data: We use cookies, analytics tools, and tracking pixels to understand how visitors use our website and improve their experience. ✔ Marketing Preferences: If you subscribe to our newsletter, we collect your email address to send promotional offers and updates.
📌 We do not collect sensitive data such as government-issued IDs, financial account credentials, or medical records.
✔ How We Use Your Information
We collect and process your personal information for the following purposes:
✔ To Process Orders: Your name, address, and payment details are used to complete purchases and deliver products. ✔ To Provide Customer Support: We use your contact details to respond to inquiries, resolve issues, and handle returns or warranty claims. ✔ To Improve Our Services: Data from cookies and analytics helps us optimize website performance and enhance your shopping experience. ✔ For Marketing and Promotions: If you subscribe to our newsletter, we use your email to send promotions and updates. You can opt out at any time. ✔ To Ensure Security and Prevent Fraud: We may use customer data to detect and prevent fraudulent transactions or unauthorized activities. ✔ To Comply with Legal Obligations: We may retain certain data to fulfill tax, accounting, and legal requirements.
📌 We do not sell, rent, or share your personal information with third parties for their marketing purposes.
✔ How We Protect Your Data
At AmberAsh, we take data security seriously and implement various measures to protect your personal information:
✔ Encryption & Secure Transactions: We use SSL (Secure Socket Layer) encryption to safeguard all transactions and prevent unauthorized access to your payment details. ✔ Access Control & Restricted Data Usage: Only authorized personnel have access to your personal data, and it is used strictly for operational purposes. ✔ Secure Payment Processing: We do not store your credit/debit card details. All transactions are processed securely via third-party payment providers such as Stripe, PayPal, and Apple Pay. ✔ Regular Security Audits: Our website undergoes periodic security reviews to identify and fix vulnerabilities. ✔ Protection Against Fraud & Abuse: We employ fraud detection systems to prevent unauthorized transactions and protect user accounts. ✔ Data Retention Policy: We retain customer data only as long as necessary to fulfill legal, accounting, or business obligations. Unused data is securely deleted.
📌 While we take all reasonable precautions to protect your data, no online system is 100% secure. If you suspect any unauthorized access or data breach, please contact us immediately at info@amberash.ca.
✔ Sharing Your Information with Third Parties
At AmberAsh, we respect your privacy and do not sell or rent your personal information. However, in certain cases, we may share data with trusted third parties for operational purposes, including:
✔ Payment Processors: We work with secure payment providers such as Stripe, PayPal, and Apple Pay to process transactions safely. ✔ Shipping Companies: To ensure smooth delivery, we share your shipping details with trusted logistics partners. ✔ Marketing & Analytics Tools: We use Google Analytics and Meta Pixel to understand how users interact with our website and improve our services. ✔ Legal & Regulatory Compliance: If required by law, we may disclose information to comply with governmental requests, legal proceedings, or fraud prevention measures.
📌 We ensure that all third-party providers comply with data protection regulations, and we do not share your personal data for marketing purposes without your consent.
✔ Cookies and Tracking Technologies
To enhance your browsing experience, we use cookies and tracking technologies on our website. These technologies help us improve site functionality, analyze traffic, and personalize content.
✔ Essential Cookies: These cookies are necessary for website operation, such as keeping items in your shopping cart. ✔ Analytics Cookies: We use Google Analytics to understand how visitors interact with our site and improve user experience. ✔ Advertising Cookies: We may use Meta Pixel (Facebook), Google Ads, and other third-party tools to provide relevant ads based on browsing behavior. ✔ Functional Cookies: These cookies help store preferences, such as language selection and login details.
📌 You can control cookie preferences through your browser settings or opt out of analytics tracking by visiting Google’s opt-out page.
✔ Your Rights Regarding Personal Data
Under data protection laws such as GDPR (EU), PIPEDA (Canada), and CCPA (California), you have certain rights regarding your personal data.
✔ Right to Access: You may request a copy of the personal data we hold about you. ✔ Right to Correction: If any of your information is inaccurate or incomplete, you have the right to request a correction. ✔ Right to Deletion (Right to Be Forgotten): You can request that we delete your personal data, except when required for legal compliance. ✔ Right to Restrict Processing: In some cases, you may request that we limit how we use your data. ✔ Right to Object to Processing: If we process your data for marketing purposes, you can opt out at any time. ✔ Right to Data Portability: You may request to receive your personal data in a structured, commonly used format.
📌 To exercise any of these rights, please contact us at info@amberash.ca. We will respond to your request within 30 days, as required by law.
✔ Use of Trademarks & Brand Names
AmberAsh sells high-quality smoking accessories, including products from well-known brands such as ZIPPO®. The use of any brand names, trademarks, or product images on this website is solely for descriptive purposes to inform customers about the products available for purchase.
📌 Trademarks and Brand Ownership: ✔ All trademarks, logos, and brand names displayed on this website are the property of their respective owners. ✔ AmberAsh is not an official distributor or representative of ZIPPO® or any other third-party brands unless explicitly stated. ✔ Product names and brand references are used under fair use principles for informational and commercial purposes only.
📌 Brand Compliance and Legal Considerations: ✔ If you are a trademark holder and believe your intellectual property is being used improperly, please contact us at info@amberash.ca. ✔ AmberAsh follows all applicable trademark laws and is committed to respecting brand ownership and intellectual property rights. ✔ Any claims regarding brand misrepresentation will be reviewed and addressed promptly.
✔ Disclaimer & Liability Limitations
AmberAsh provides high-quality smoking accessories, but we do not manufacture the products sold on this website. We make no guarantees regarding product performance, durability, or user satisfaction beyond the manufacturer’s warranty.
✔ No Liability for Product Misuse: Amber Ash is not responsible for any damages, injuries, or legal issues resulting from the improper use of any product purchased through our website. ✔ No Warranty Beyond Manufacturer Terms: Product warranties are handled by the manufacturer, and Amber Ash does not provide additional guarantees. ✔ No Medical or Health Claims: Our products are intended for smoking enthusiasts and should not be considered medical devices or harm-reduction tools.
📌 By purchasing from AmberAsh, you acknowledge and agree to these terms. If you do not agree with these conditions, please do not use our website.
✔ Returns & Product Liability Disclaimer
We accept returns within 30 days of purchase, provided the product is unused, in original packaging, and meets our return conditions.
✔ Refunds do not cover shipping fees unless the return is due to a defective product. ✔ Product liability is limited – Amber Ash is not responsible for any side effects, injuries, or damage caused by the use of third-party products. ✔ Returns will not be accepted for:
Used or damaged products.
Products missing original packaging.
Items returned after 30 days.
📌 For detailed information, please refer to our Return Policy.
✔ Prohibited Activities & Website Usage
Users of AmberAsh’s website agree to use our services legally and ethically. The following activities are strictly prohibited:
✔ Engaging in fraudulent transactions (fake orders, chargebacks, identity theft). ✔ Attempting to hack, scrape, or manipulate site content. ✔ Using automated bots or spam tools to disrupt website functionality. ✔ Providing false information during checkout or customer inquiries. ✔ Attempting to bypass age restrictions or legal purchase requirements.
📌 Violating these terms may result in a ban from our website, order cancellation, and reporting to legal authorities.
✔ Dispute Resolution & Governing Law
All disputes or claims related to AmberAsh’s products, website, or policies shall be resolved in accordance with the laws of Quebec, Canada.
✔ Alternative Dispute Resolution: We encourage resolving disputes through arbitration before pursuing legal action. ✔ Jurisdiction: By using this website, you agree that any legal claims will be handled within the legal jurisdiction of Quebec, Canada. ✔ Limitation of Claims: Any claim against Amber Ash must be filed within one year from the date of the incident.
📌 If you have a dispute or legal concern, please contact us at info@amberash.ca before escalating the issue.
✔ Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, and we will notify users of significant changes through:
✔ Website Notifications: A banner or alert on our homepage. ✔ Email Notifications: If you have subscribed to updates, we may send you an email regarding changes. ✔ Policy Revision Date: The “Last Updated” date at the bottom of this page will indicate the latest revision.
📌 We encourage you to review this page periodically to stay informed about how we protect your information.
📅 Last Updated: 2025-01-01
✔ How to Contact Us
If you have any questions about this Privacy Policy, your personal data, or how we handle your information, you can contact us using the details below:
📌 If you wish to exercise your data protection rights, please email us with the subject “Privacy Request”. We will respond within 30 days, in accordance with applicable laws.
Amber Ash Privacy Policy – How We Protect Your Data
At Amber Ash, we prioritize customer trust and data security. The Amber Ash Privacy Policy explains how we collect, use, and protect your personal information in compliance with PIPEDA (Canada), GDPR (EU), and CCPA (California). By using our website, you agree to the practices described in this privacy policy.
What Information We Collect at Amber Ash
We collect certain types of personal data to provide you with a secure and seamless shopping experience. This includes:
✔ Personal Information: Name, email, shipping and billing address, and phone number when placing an order. ✔ Payment Data: Processed securely through Stripe, PayPal, and Apple Pay – we do not store credit card details. ✔ Order History: Your past purchases help us provide support, returns, and warranty services. ✔ Cookies and Analytics: We use tracking tools like Google Analytics and Meta Pixel to improve user experience and optimize marketing efforts.
📌 Learn more about how we handle your data by visiting our Contact Page.
How We Use Your Information at Amber Ash
The Amber Ash Privacy Policy ensures transparency in how we process your data:
✔ To process orders and manage deliveries through trusted shipping partners. ✔ To provide customer support and resolve inquiries efficiently. ✔ To enhance website performance by analyzing browsing behavior with Google Analytics. ✔ For marketing and promotions – only if you opt in to receive updates. ✔ To prevent fraud and ensure security of all transactions.
📌 Want to adjust your data preferences? You can manage your settings or opt out through our Privacy Settings page.
Your Data Protection Rights Under the Amber Ash Privacy Policy
✔ Right to Access: Request a copy of your stored personal data. ✔ Right to Correction: Update or correct inaccurate information. ✔ Right to Deletion: Request removal of your data under applicable laws. ✔ Right to Restrict Processing: Limit how we use your personal information. ✔ Right to Object to Marketing: Unsubscribe from promotional emails at any time.
Cookies and Tracking in the Amber Ash Privacy Policy
We use cookies and tracking technologies to improve user experience and site performance.
✔ Essential Cookies: Necessary for basic website functionality, such as keeping your shopping cart active. ✔ Analytics Cookies: Help us track visitor interactions and improve navigation. ✔ Marketing Cookies: Used for targeted advertising via Google Ads and Meta Pixel.
✔ SSL Encryption secures all transactions and user interactions. ✔ Restricted Access: Only authorized personnel can access sensitive data. ✔ Regular Security Audits: We conduct periodic reviews to identify potential vulnerabilities.
📌 If you have concerns about your data security, contact us via our support team.
Changes to the Amber Ash Privacy Policy
We may update this privacy policy to reflect changes in laws or business operations. Any updates will be announced via:
✔ Website notification banners ✔ Email alerts to subscribed users
📌 Last updated: [Insert Date]
Contact Us About Privacy Concerns
If you have any questions about Amber Ash Privacy Policy, feel free to reach out to us:
