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Orders & Shipping
✔ How long does shipping take?
Most orders are processed within 1-2 business days. Standard delivery across Canada usually takes 3-7 business daysdepending on your location. You will receive a tracking number once your order is shipped.
✔ Can I track my order?
Yes, after your order has been dispatched, you will receive an email with a tracking number. You can use this number to monitor your shipment status in real time.
✔ Can I return an item?
Yes, we offer a 30-day return policy for unused products in their original packaging. If you need to initiate a return, please contact us at info@amberash.ca.
✔ How long does it take to process a refund?
Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The amount will be credited back to your original payment method.
✔ What if my product arrives damaged?
If your item arrives damaged, please email us at info@amberash.ca with photos of the product and packaging. We will review your request and offer a replacement or refund.
✔ How do I choose the right smoking accessories?
Selecting the best ZIPPO® lighter, cigar humidor, or ashtray depends on your smoking style. Visit our Smoking Guide for expert recommendations on choosing the right accessories.
✔ Do your products come with a warranty?
Yes, most of our products include a manufacturer’s warranty. Warranty details vary by brand and product type. Contact us for specific warranty information.
✔ Can I get additional product photos or videos?
Yes! If you need more details about a product, we can provide extra photos or a video unpacking. Just email us at info@amberash.ca with the product name.
✔ What payment methods do you accept?
We accept all major payment methods, including Visa, Mastercard, Apple Pay. Your payment details are securely encrypted.
✔ Is my payment information secure?
Yes, we use SSL encryption and secure payment gateways to protect your personal and financial information. We do not store your payment details.
✔ Can I pay in installments?
At this time, we do not offer installment payments. However, we are exploring options to add flexible payment solutions in the future.
✔ How can I contact customer support?
For any inquiries, email us at info@amberash.ca, and we will respond as soon as possible.
✔ What are your customer service hours?
Our team is available from Monday to Friday, 9:00 AM – 6:00 PM (EST). We aim to respond to all messages within 24 hours.
✔ Do you offer live chat or phone support?
Currently, we provide support only via email. This ensures that all inquiries are properly documented and handled efficiently.
✔ Do your products come with a warranty?
Yes, many of our smoking accessories come with a manufacturer’s warranty. The duration and terms depend on the specific product. If you have any questions about warranty coverage, feel free to contact us at info@amberash.ca.
✔ How can I claim a warranty?
If you need to claim a warranty, please provide proof of purchase and a description of the issue. Email us at info@amberash.ca, and our support team will guide you through the process.
✔ Do you offer replacements for defective products?
Yes, if a product is found to be defective within the warranty period, we will either replace it or offer a refund, depending on the situation.
✔ Do you offer discounts on smoking accessories?
Yes! We regularly offer discounts and promotions on selected smoking accessories. Feel free to contact us at info@amberash.ca
✔ How can I get a discount on my first order?
New customers can often receive a discount by signing up for our newsletter. Check our homepage or promotions page for current offers.
✔ Do you offer wholesale pricing?
Yes, we provide special pricing for bulk orders. If you’re interested in wholesale purchases, please email us at info@amberash.ca with your request.
✔ Can I collaborate with AmberAsh?
We welcome partnership opportunities! If you are a retailer, distributor, or influencer interested in working with us, reach out at info@amberash.ca.
✔ Is there a minimum order for wholesale?
Yes, wholesale orders typically require a minimum purchase amount. Contact our sales team for details on pricing and availability.
Need More Help?
Still have questions? Contact our support team for personalized assistance. You can also check the following pages for more details:
📍 Contact Us – Get in touch with our support team.
📍 Shipping & Returns – Learn about our delivery and return policies.
📍 Terms & Conditions – Understand our store policies and conditions.
📍 Privacy Policy – Learn how we handle your personal data.
Smoking Accessories FAQ – Frequently Asked Questions
Looking for answers about smoking accessories FAQ? This page provides detailed information on orders, shipping, returns, and product details. Whether you need guidance on choosing the right accessories or want to know more about our policies, you’ll find everything here regarding your smoking accessories questions.
Common Questions About Smoking Accessories
✔ What are the best smoking accessories for beginners?
👉 Choosing the right tools is essential. Check our Smoking Guide to find high-quality Zippo lighters, cigar humidors, and premium ashtrays. These tips are part of our Smoking Accessories FAQ series, designed to help novice users get started.
✔ How to properly store cigars?
👉 Using a Spanish cedar humidor maintains humidity levels and keeps cigars fresh. See our Cigar Storage Tips for expert advice about storing cigars, all included in our FAQ section on smoking accessories.
✔ What is the best way to clean smoking accessories?
👉 Regular maintenance extends product life. Read our Cleaning Guide for step-by-step instructions included in the smoking accessories FAQ for easy reference.
Orders & Shipping – Smoking Accessories FAQ
✔ How long does shipping take?
👉 Most orders arrive within 3-7 business days across Canada. Track your package via email confirmation, all covered under our Smoking Accessories FAQ so you can keep informed.
✔ Do you offer international shipping?
👉 Currently, we ship only within Canada. Follow us on Instagram for future updates. Check for updates in our FAQ section on smoking accessories.
✔ Can I return an item?
👉 Yes! Our Return Policy allows returns within 30 days if the product is unused and in its original packaging. Details are available in the FAQ about smoking accessories to make the process clear.
Product Warranty & Customer Support
✔ Do smoking accessories come with a warranty?
👉 Yes, most products have a manufacturer’s warranty. Contact href=”mailto:info@amberash.ca”>info@amberash.ca for warranty information, which is also part of our smoking accessories FAQ to ensure you know all the details.
✔ How can I contact customer support?
👉 For inquiries, email us at href=”mailto:info@amberash.ca”>info@amberash.ca or visit our href=”https://amberash.ca/contact”>Contact Page for further information covered in our FAQ section dedicated to smoking accessories.