Contact Amber Ash – Get in Touch
How to Reach Us
Have questions about our products, orders, or need assistance? Contact our support team via phone or email, and we’ll be happy to help.
📍 Business Location:
Canada, Quebec, Montreal
📍 Email Support:
✉️ info@amberash.ca
🛒 Online-Only Store – No Physical Showroom
At Amber Ash, we are a 100% online store, meaning we do not have a physical showroom for product viewing. This allows us to offer competitive prices and ensure a smooth, hassle-free shopping experience.
If you have any questions or concerns about a product before purchasing, we are happy to provide additional photos or a video unpacking of the item to give you a better look. Simply reach out to us at info@amberash.ca, and we will send the video directly to your email.
✔ Frequently Asked Questions
✔ Do you have a physical store where I can see the products?
No, Amber Ash is an online-only store. We do not have a physical showroom, but if you need additional details about a product, we can provide extra photos or a video demonstration upon request.
✔ How long does shipping take?
Orders are processed within 1-2 business days. Delivery times vary, but most orders arrive within 3-7 business days across Canada.
✔ Can I return an item if I change my mind?
Yes, we offer a 30-day return policy for unused products in their original packaging. Check our Return Policy for details.
✔ Do you offer international shipping?
Currently, we ship only within Canada. Subscribe to our newsletter for updates on future international shipping options.
✔ How can I contact customer support?
You can reach us at info@amberash.ca, and we will respond as soon as possible.
Smoking Accessories Customer Service
Smoking Accessories Customer Service – Get Support at Amber Ash
At Amber Ash, we pride ourselves on providing top-tier smoking accessories customer service. Whether you need assistance with an order, have questions about our premium products, or require additional details before making a purchase, our support team is ready to help.
How to Contact Our Customer Service Team?
For all inquiries related to smoking accessories, orders, and shipping, you can contact our team through the following channels which handle customer service.
📍 Email Support: info@amberash.ca
📍 Location: Canada, Quebec, Montreal
We are an online-only store, meaning we do not have a physical showroom for viewing products in person. However, if you need additional information about a specific item, we can provide extra photos or a product video demonstration upon request. Always delivering excellent smoking accessories customer service is our commitment.
Common Questions About Our Smoking Accessories Customer Service
✔ How long does shipping take?
Most orders are processed within 1-2 business days and arrive within 3-7 business days across Canada.
✔ Can I return a product?
Yes, we offer a 30-day return policy for unused items. Read our Return Policy for details. Our goal is to provide outstanding smoking accessories customer service when handling returns.
✔ How do I track my order?
Once your order is shipped, you will receive a tracking number via email.
✔ Do you offer international shipping?
Currently, we ship only within Canada. Stay updated by following our Instagram and Facebook.
Stay Connected for Updates and Promotions
Follow us on Instagram and Facebook to get the latest updates on new smoking accessories, exclusive promotions, and expert smoking tips. Our social media handles often feature customer service updates too.