Introduction
At AmberAsh, we are committed to providing our customers with a seamless shopping experience. This Shipping, Returns & Payment Policy outlines the key terms related to order processing, delivery, refunds, and accepted payment methods.
By making a purchase on our website, you agree to comply with the policies outlined below. If you do not agree with these policies, please do not place an order on AmberAsh.
📌 Legal Notice:
✔ AmberAsh is a trading name of OB Management Group, a registered business in Quebec, Canada.
✔ All transactions on this website are legally binding and subject to our Terms & Conditions.
✔ We reserve the right to update this policy at any time without prior notice.
Payment Information
Payments on Amber Ash are securely processed by OB Management Group. Please note that charges on your credit card or bank statement will appear under the registered legal business name “OB Management Group,” rather than the commercial brand name.
📌 General Overview:
✔ Order Processing Time: Orders are processed within 1–2 business days after payment is confirmed.
✔ Delivery Guarantee: While we work with reliable carriers, AmberAsh is not responsible for delays caused by third-party shipping providers.
✔ Returns & Refunds: Returns are accepted within 30 days under the conditions outlined in this policy.
✔ Payment Security: All payments are processed through PCI-compliant payment gateways for maximum security.
For detailed information on shipping, returns, or payments, please refer to the respective sections below.
✔ Shipping Methods & Estimated Delivery Time
At AmberAsh, we ensure fast and secure delivery of your orders. We partner with trusted carriers to provide reliable shipping services across Canada.
✔ Processing Time: Orders are processed within 1-2 business days after payment confirmation.
✔ Delivery Time: Estimated delivery times vary based on location:
Major Cities: 3-5 business days
Remote Areas: 5-7 business days
✔ Shipping Providers: We use Canada Post, FedEx, and UPS to ensure safe and timely deliveries.
✔ Tracking Your Order: Once shipped, you will receive an email with a tracking number to monitor your delivery.
📌 AmberAsh is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen logistical issues.
✔ Shipping Rates & Coverage
Standard Shipping Across Canada
Ontario & Quebec:
Rate: $15 CAD
Delivery Time: 2–4 business days
Alberta & British Columbia:
Rate: $25 CAD
Delivery Time: 3–5 business days
Manitoba, Saskatchewan & Nova Scotia:
Rate: $20 CAD
Delivery Time: 3–5 business days
New Brunswick, Newfoundland & Labrador, Prince Edward Island:
Rate: $20 CAD
Delivery Time: 4–6 business days
Northwest Territories, Yukon & Nunavut:
Rate: $25 CAD
Delivery Time: 5–7 business days
Free Shipping
✔ Orders over $99.99 CAD qualify for free standard shipping.
✔ Shipping fees may still vary based on package weight and declared value by the courier service.
📌 Free shipping applies to standard ground delivery only. Additional fees may apply for oversized packages or remote locations.
Important Notes
📌 AmberAsh reserves the right to adjust shipping rates based on carrier price changes, peak season surcharges, or operational requirements.
✔ Weight & Package Dimensions: Shipping rates may be adjusted depending on the total weight and size of the package. Volume-based pricing may apply.
✔ Declared Value: Some courier companies may charge additional fees based on the declared value of the shipment. Final pricing will be calculated at checkout.
✔ Remote Area Surcharges: Certain rural and remote locations may be subject to additional shipping fees or extended delivery times.
📌 AmberAsh reserves the right to adjust shipping rates based on carrier price changes, peak season surcharges, or operational requirements.
📌 Shipping Delays Disclaimer
During peak shopping seasons (Black Friday, Christmas, etc.), shipping times may be extended due to high carrier volume. Additionally, delays may occur due to weather conditions, customs processing, or unforeseen logistical issues beyond our control.
📌 International Shipping Policy
At this time, AmberAsh ships exclusively within Canada. We do not offer international shipping.
📌 By providing clear and competitive shipping rates, AmberAsh ensures transparency, a seamless shopping experience, and customer satisfaction.
✔ Returns & Refunds Policy
At AmberAsh, we strive to ensure customer satisfaction. If you need to return a product or request a refund, please review our Returns & Refunds Policy below.
✔ Return Eligibility: Products can be returned within 30 days of purchase if they are unused and in their original packaging.
✔ Refund Processing: Refunds are issued within 5–7 business days after the returned item is inspected and approved.
✔ Non-Returnable Items:
Used or damaged items.
Custom-engraved products.
Gift cards and promotional items.
✔ How to Initiate a Return: To start a return, contact us at info@amberash.ca with your order details.
📌 Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔ Return Restrictions & Exceptions
To ensure the quality and safety of our products, certain items are non-returnable and non-refundable under our policy:
✔ Used or Opened Products: Any item that has been used, opened, or damaged due to improper handling cannot be returned.
✔ Custom-Engraved Products: Personalized items cannot be returned unless there is a manufacturer defect.
✔ Gift Cards & Promotional Items: These are final sale and cannot be exchanged or refunded.
✔ Hygiene-Related Products: For health and safety reasons, certain smoking accessories may not be eligible for return once opened.
📌 AmberAsh reserves the right to refuse any return that does not meet the above conditions.
📌 If you have questions regarding your return eligibility, please contact us at info@amberash.ca before initiating a return request.
✔ How to Initiate a Return
If you need to return a product, follow these steps to ensure a smooth process:
✔ Step 1: Contact Us
Email info@amberash.ca with your order number, product details, and reason for return.
✔ Step 2: Receive Return Authorization
Our team will review your request and provide a Return Authorization Number (RAN) along with return shipping instructions.
✔ Step 3: Package & Ship Your Return
Pack the item securely in its original packaging and include the RAN inside the package. Ship it using a trackable shipping method.
✔ Step 4: Return Inspection & Refund Processing
Once received and inspected, we will process your refund within 5–7 business days and notify you via email.
📌 Customers are responsible for return shipping costs unless the product is defective or incorrect.
📌 AmberAsh is not responsible for lost or delayed return shipments. Please use a reliable carrier with tracking.
✔ Accepted Payment Methods
At AmberAsh, we offer secure and convenient payment options to ensure a smooth checkout experience. We accept the following payment methods:
✔ Credit & Debit Cards: Visa, Mastercard
✔ Digital Payments: Apple Pay
✔ Secure Transactions: All payments are processed through PCI-compliant and encrypted payment gateways.
📌 Chargeback & Payment Dispute Policy:
✔ All transactions are final – chargebacks due to fraudulent claims will be disputed.
✔ Customers must contact us at info@amberash.ca before initiating a chargeback.
✔ AmberAsh reserves the right to restrict future purchases for customers with excessive payment disputes.
📌 At this time, we do not accept cash-on-delivery (COD) or cryptocurrency payments.
Important Notes
AmberAsh reserves the right to refuse or cancel any order if a payment is flagged for security reasons, appears fraudulent, or does not meet our internal verification requirements. If your payment is declined, please contact your bank or payment provider for further details.
All transactions on AmberAsh are processed in CAD (Canadian Dollars). If your bank or payment provider operates in another currency, the final charge may vary due to exchange rates or international transaction fees. AmberAsh is not responsible for any additional charges applied by your financial institution.
✔ Frequently Asked Questions (FAQ)
Standard shipping takes 3–7 business days, depending on your location. Express shipping options are available at checkout.
Yes! Once your order is shipped, you will receive a tracking number via email.
Currently, we ship only within Canada. Subscribe to our newsletter for future updates on international shipping.
We accept Visa, Mastercard and Apple Pay for secure transactions.
For any shipping or payment-related questions, contact us at info@amberash.ca.
If your order has not been shipped yet, you can request a shipping address change by contacting us at info@amberash.ca as soon as possible. Once the order is dispatched, we cannot modify the delivery address.
✔ For Shipping & Payment Inquiries
If you have any questions about shipping, delivery, or payment options, feel free to contact us:
📍 Email Support: info@amberash.ca
📍 Location: Montreal, Quebec, Canada
📌 For general inquiries, visit our Contact Page.
Introduction
AmberAsh is committed to providing clear and transparent information about our shipping, returns, and payment policy. We ensure a smooth shopping experience by detailing every step from ordering your premium smoking accessories to receiving your package safely at your doorstep in Canada. Here is a detailed overview of AmberAsh shipping and returns Canada customers can rely on.
Shipping Policy (#shipping-policy)
AmberAsh offers fast, reliable, and secure shipping services across Canada. Our shipping policy clearly outlines delivery timelines, costs, and available shipping methods to ensure you receive your products quickly and safely. The AmberAsh shipping and returns Canada customers benefit from are second to none.
✔ Fast and Reliable Shipping: We partner only with trusted couriers, ensuring timely and secure deliveries.
✔ Transparent Rates: We provide detailed shipping costs at checkout—no hidden fees or unexpected charges.
✔ Nationwide Delivery: AmberAsh ships across Canada, serving both major cities and select remote regions (some exceptions apply).
Returns & Refunds Policy (#returns-policy)
AmberAsh’s returns & refunds policy aims to make your shopping experience worry-free. We’ve created straightforward guidelines to handle returns and refunds swiftly and transparently.
✔ Easy Returns: Eligible items can be returned within clearly stated timeframes and conditions.
✔ Protected Shopping Experience: Our policies prevent misuse and safeguard against return fraud and chargebacks, providing confidence in every transaction.
✔ Clear Conditions: Detailed information regarding the eligibility of returns and refunds ensures transparency and fairness.
Payment Methods Accepted
AmberAsh offers a variety of secure and trusted payment options. Our accepted payment methods are carefully selected to provide convenience and safety:
Credit and debit cards (Visa, Mastercard, American Express)
PayPal – secure online transactions
Interac e-Transfers (Canada only)
Other popular digital wallets (Apple Pay, Google Pay)
Return Restrictions & Exceptions
To maintain quality and integrity, AmberAsh clearly outlines restrictions and exceptions to our return policy:
Customized or personalized items cannot be returned or exchanged.
Used, damaged, or products without original packaging are excluded from returns.
Specific return limitations apply to products under warranty, detailed fully in our return restrictions.
Why Our Shipping, Returns & Payment Policy Matters?
AmberAsh’s shipping, returns, and payment policies ensure that each purchase meets your expectations while protecting both customers and the brand itself. Our detailed and transparent approach helps minimize misunderstandings, reduce disputes, and enhance overall customer satisfaction. AmberAsh shipping and returns Canada policies are designed with customer satisfaction in mind.
Explore our comprehensive Shipping, Returns & Payment Policy carefully and shop confidently, knowing AmberAsh prioritizes clarity, security, and customer satisfaction at every stage.
At AmberAsh, our shipping, returns & payment policy is tailored specifically for Canadian customers. We focus on delivering premium smoking accessories with transparent delivery terms, efficient payment options, and hassle-free returns. Whether you’re in Toronto, Vancouver, Montreal, or smaller regions across Canada, AmberAsh ensures your order arrives safely. Trust AmberAsh for secure payments, reliable shipping across Canada, and clear conditions for returns and refunds, helping every customer shop confidently online. For additional questions, explore our FAQ or contact our dedicated customer support. AmberAsh—where convenience meets style and security. AmberAsh shipping and returns Canada policies have been crafted to ensure a seamless customer experience.
Learn more about online shopping rights and regulations in Canada.